All questions related to your profile and managing it

• How can I change my password? 428
• I play in several clubs, can I have a single login? 261
• I have a single account across several clubs, how do I choose which club to display? 211
• A family member wants to become a member, can I add them? 158
• How do I book for a family member? 18
• I've lost my password. How can I recover it? 238
• How do I change my profile photo and information? 26
• I have several accounts: how do I merge them into a single login? 27
• How do I change the site language? 24
• How do I set my personal access code? 22
• My data: download, leave the club, delete my account 19
• How do I become a club member online? 16

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 155
• Why are some cells pink on the board? 393
• How can I make a booking 937
• How can I book with a guest? 250
• How can I edit a booking? 197
• How can I delete a booking? 298
• All courts are occupied. Can I join the waiting list? 88
• What payment methods are available to me for a booking? 110
• How to create an open booking 56
• How to join an open match 35
• Where can I find the court access code (door code)? 33
• How do I withdraw from an open match? 29
• How do I view my booking history? 33
• How do I see the weekly schedule? 31
• How do I find and book at another club? 26

How do I register for a camp or a school?

• Sign up for a tennis lesson 114

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 24
• How do I pay for a booking with my wallet? 24
• How do I split the payment with my partner? 41
• How do I use my restaurant vouchers? 25
• How do I view and pay my invoices? 17
• How do I download my certificates? 22
• How do I send money from my wallet to another member? 15

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 31
• How do I join my club's WhatsApp groups? 28
• How do I take part in the Défi-Plugin (challenge tournament)? 25

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 12
• How do I turn on dark mode? 35
• How do I install the Plugin.ch mobile app? 24
• How do I choose the notifications I receive on my phone? 21
• Where can I find the messages sent by my club? 20

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 24
• The administration home page 18

• Manage access 54
• Manage membership cards 46
• Manage clubhouse 33
• Manage restaurant credit 31
• Manage email sending 32
• Manage invoicing 26
• Manage member groups 22
• Manage registrations 21
• Manage special days 25
• Manage offers 20
• Manage online payments 26
• Manage billing regions 24
• Manage the club manager 24
• Manage challenge tournaments 27
• Manage RFID validation 30
• Manage general settings 35
• Setting up the accounts (general ledger) 23
• Configure EBICS: connect Plugin.ch to your bank 15
• Gate access log 25
• Manage multiple buildings 17

• Create a new court 36
• Manage court groups 48
• Manage booking periods 58
• Manage court usage 37
• List, edit, or delete a court 33
• Manage sports 19
• Close courts 19

• Create a new season 40
• Edit or delete a season 35
• Open the winter season by copying last season 23
• Link a sport to a season 16

• Manage recurrence authorizations 34
• Manage restrictions 33
• Manage subscription type 46
• Create booking prices: per session or per season 35
• Check rates with the rate grid 19
• Manage non-member and pay-as-you-go deductions 13
• Booking without a subscription: the guest subscription 17

• Create an item 40
• Assign an item to a member 26
• Edit or delete an item 42
• Delete an item assigned to a member 29
• Import linked items from Excel 19

• Display the member list 36
• Create a new member 48
• View a member's detailed information 33
• Display a member's operational data 25
• Manage member subscriptions 36
• Import member data 34
• Print member cards 32
• Print and export the member list 24
• Charge an item to a member or a group 21
• Link a member to a group 25
• Edit and delete a member 36
• Search for a member 22
• Managing duplicates: merging two profiles 12
• Managing units to be deducted: personalised hours and non-members 17
• Manage Swiss Tennis licenses 17
• Topping up a member's wallet 17
• Find and reactivate a removed member 20
• Issue a certificate for a member 10
• Managing families 19
• Handling erasure requests (GDPR) 21

• Add a new sponsor 24
• Invoice sponsors 32
• Re-invoice sponsors 28

• Assign and remove a role 28
• Roles and access: create and edit a role 29

• Activating the Lessons module 37
• Creating lesson items 25
• Create, edit, and delete a lesson 30
• Manage lesson groups 27
• Manage lesson enrollments 46
• Prerequisite 39
• Invoice and reminder texts 24
• Teachers' schedule 17
• Grouped payments of registrations (basket) 11
• Change the rate of a registration 11
• Copy a lesson for the next season 13

• Complete management of equipment rental 26

• Find old invoice groups (archives) 30
• Invoice considerations and display 35
• Create invoices 42
• Send invoices by email 20
• Manage payment reminders 26
• Print invoices 31
• List and search invoices 46
• Edit and delete invoices 30
• Invoicing a membership fee or an item: what's the difference? 25
• Automatic reminders for e-mail invoices 19
• Keeping the accounts with the general ledger 22
• Manage family discounts 21
• Import accounts from Excel 13
• Carry an overpayment over to the next invoice 25
• Transit accounts for online payments 27
• How invoice dates are calculated 10
• Annuler une facture ou une ligne déjà comptabilisée 16

• List of bank payments 29
• Processing via bank files 33
• Process a manual payment 35

• Process installments 45

• Managing bookings in the schedule 56
• Configure and use open matches 27
• Manage the set times 26
• Create a promo code and use it 18
• Refund a fixed-hour session that was released and taken again 21
• Moving a booking and creating a recurrence in the schedule 16
• Creating and managing recurrences 11
• The weekly view and the all-sports view 15
• The cash journal and the history of a booking 20
• Manage cash register prices 17
• Offering items with a booking 12
• Deleted bookings and deletion records 25
• Replace a player on a fixed hour 21
• A fixed hour cannot be added: nothing is displayed 20

• Manage automatic emails 37
• Sending bulk emails 28
• Manage messages 33
• History of sent emails 18
• Writing an e-mail with the editor 9
• Birthday and inactive member e-mails 12

• Manage challenge tournaments 30

• Enable partner search 33

• The statistics dashboard 27
• Invoicing bookings from the statistics 14

• Access the program 42
• Booking by a member 48

• Creating and configuring a lesson 39
• Sign up for a tennis lesson 53
• Managing registrations (administrator) 43
• Managing groups and the schedule 30
• Tennis lesson invoicing 36
• Invoicing check and Youth and Sport export 26

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 18
• Adding and editing an employee 15
• Special cases: minor salary, young people, pensioners, LPP 24
• Running the monthly payroll 12
• Entering a compensated absence (army, maternity, illness, accident) 14
• The 13th salary and holidays for hourly employees 19
• Paying salaries and reconciling them with the bank 16
• Correcting an approved payslip 21
• Salary certificates and annual lists 8

You'll find all the questions about booking without an account

• How can I book if I don't have an account 863
• Where can I find available courts in my area? 134
• How can I edit/cancel my booking if I don't have an account? 151